Vehicle service contract
Available to include in the same guided request.
Product Cancellation Center
Cancel a vehicle protection product with clarity and confidence.
Submit your request, upload only the documents you need, and track every step in one secure place.
Team portalVehicle detailsTell us where and what you purchased.
Select productsChoose one or several products to cancel.
Upload documentsWe ask only for what your request needs.
01
One clear request for one or multiple products
02
Adaptive documents based on your situation
03
Visible progress from review through completion
Eligible products
Start with what you want to cancel.
Select one product or several. The request adapts to your choices, so you are not asked for irrelevant information.
GAP contract
Available to include in the same guided request.
Prepaid maintenance
Available to include in the same guided request.
Tire-and-wheel protection
Available to include in the same guided request.
Key replacement
Available to include in the same guided request.
Theft protection
Available to include in the same guided request.
Lease wear-and-tear
Available to include in the same guided request.
Another protection product?
Tell us what you purchased and our team will review it.
How it works
A guided path from request to resolution.
Your submission opens a trackable case. Our team reviews it, requests anything missing, sends it to the appropriate product provider, and keeps the status current.
- 1Share the essentials
Customer, vehicle, dealership, and purchase details.
- 2Confirm the products
Select every contract you want reviewed for cancellation.
- 3Add the right documents
Mileage, odometer photo, payoff, or trade documents when needed.
- 4Authorize and track
Sign the request, receive a case number, and follow progress.
Before you begin
Bring the basics. We'll guide the rest.
Most requests begin with your VIN, current mileage, purchase dealership, and contact information. Additional documents depend on the product and why you are canceling it.
See what your request needs →Commonly requested
- VINVehicle identification number
- MICurrent mileage and odometer photo
- DOCProduct contract, if available
- PAYPayoff, trade, or total-loss documents when applicable
You will only be asked for documents that apply to your situation.
Already submitted?
Your request has a clear next step.
Use your case number and email address to see the latest status, outstanding items, and recent activity.
Good to know
Clear answers before you submit.
Does submitting a request mean my product is canceled?
No. Submission begins the review process. Your case status will show when the request has been submitted to the provider and when a decision has been received.
Where will a refund be sent?
Refund direction depends on the contract and whether a lien remains. It may be payable to the lienholder or to the customer. Your case will identify the expected recipient when known.
Can I cancel more than one product?
Yes. You can include multiple eligible protection products in one request and provide shared documents once.